Help

Find more info about how to answer each question below:

Select your nationality from the dropdown list. This information is used to determine the visa requirements and applicable fees.

Select the type of visa you're applying for. The various types include different durations and entry types. Make sure to choose the one that matches your travel plans.

Enter your first name and middle name exactly as they appear in your passport, using letters A-Z.

Enter your last name exactly as it appears in your passport, using letters A-Z. If you don't have a last name, enter "N/A."

Select your date of birth from the dropdown menus. Make sure this matches the date of birth listed in your passport.

Enter your email address. We'll use this to send you updates about your application. You won't be enrolled in any promotional messages unless you click the checkbox below.

Enter your passport number exactly as shown on your passport. Include all letters and numbers without spaces.

Select the date your passport was issued. This must match the issue date printed on your passport.

Select your passport expiry date. Make sure your passport is valid for your planned travel duration.
Withdraw

How cancellation works

Once an application has been transmitted to U.S. CBP the processing work is complete. The rules below tell you exactly what happens to each line item on your receipt.

Stage Service Fee Government Fee
Before submission to CBP Refundable Refundable
After submission, before CBP decision Non-refundable Per CBP rules
After CBP decision (approved or denied) Non-refundable Non-refundable
How to request a cancellation
  1. Email us with your application reference and the email used at checkout.
  2. We confirm the current submission state and tell you what is refundable.
  3. Approved refunds return to the original payment method.
[email protected]

Denied by CBP is not a cancellation. The processing work was performed and the government fee is consumed by U.S. CBP. A denial is a decision, not a cancellation, and is therefore not refundable.