Help

Find more info about how to answer each question below:

Select your nationality from the dropdown list. This information is used to determine the visa requirements and applicable fees.

Select the type of visa you're applying for. The various types include different durations and entry types. Make sure to choose the one that matches your travel plans.

Enter your first name and middle name exactly as they appear in your passport, using letters A-Z.

Enter your last name exactly as it appears in your passport, using letters A-Z. If you don't have a last name, enter "N/A."

Select your date of birth from the dropdown menus. Make sure this matches the date of birth listed in your passport.

Enter your email address. We'll use this to send you updates about your application. You won't be enrolled in any promotional messages unless you click the checkbox below.

Enter your passport number exactly as shown on your passport. Include all letters and numbers without spaces.

Select the date your passport was issued. This must match the issue date printed on your passport.

Select your passport expiry date. Make sure your passport is valid for your planned travel duration.

Refund Policy

Last updated: March 2026

Overview

At ESTA REG US, we strive to deliver exceptional service on every application. We recognize that circumstances may shift unexpectedly, and we have established this refund policy to ensure equitable and transparent handling of all refund requests.

Eligibility for Refund

Refund requests may be considered if submitted before your application has been processed and forwarded for authorization review. Once an application has been submitted for official processing, the service has been substantially performed, and refunds may no longer be available.

How to Request a Refund

To initiate a refund request, contact our support team at [email protected] with your application reference number, the email address used during submission, and a brief explanation of your request. Our team will evaluate your case and respond within 5 business days.

Refund Processing

Approved refunds will be credited back to the original payment method within 7 to 14 business days, depending on your financial institution's processing timeline.

Non-Refundable Situations

Refunds are generally not available after your application has been submitted for official processing, if your application is denied due to inaccurate information you provided, or if you fail to respond to requests for supplementary documentation within the specified timeframe.

Contact

For questions about this Refund Policy or to submit a refund request, please contact [email protected].