Help

Find more info about how to answer each question below:

Select your nationality from the dropdown list. This information is used to determine the visa requirements and applicable fees.

Select the type of visa you're applying for. The various types include different durations and entry types. Make sure to choose the one that matches your travel plans.

Enter your first name and middle name exactly as they appear in your passport, using letters A-Z.

Enter your last name exactly as it appears in your passport, using letters A-Z. If you don't have a last name, enter "N/A."

Select your date of birth from the dropdown menus. Make sure this matches the date of birth listed in your passport.

Enter your email address. We'll use this to send you updates about your application. You won't be enrolled in any promotional messages unless you click the checkbox below.

Enter your passport number exactly as shown on your passport. Include all letters and numbers without spaces.

Select the date your passport was issued. This must match the issue date printed on your passport.

Select your passport expiry date. Make sure your passport is valid for your planned travel duration.
Troubleshooting

Customer support

Email customer support is included in our service. Submit a request 24/7 — typical response time is within 24 hours.

Email support

Send a written request with your application reference, the email used at checkout, and a brief description of the issue.

[email protected]
Response window

Support requests can be submitted 24/7 via email. Typical response time is within 24 hours.

Browse by topic

Status Lookup

Check the current status of a submitted application.
Edit Submission

See which fields can be edited after submission.
Withdraw

Withdrawal rules and refund eligibility.
Checklist

Eligibility, passport rules, information you'll enter.
Straight Answers

Common questions answered in plain English.
Price Breakdown

Government fee, service fee, what's not charged.
Before you email — quick fixes
  • Didn't get the confirmation email? Check spam, then search your inbox for "ESTA REG US".
  • Status still "Pending"? CBP can take up to 72 hours. Waiting longer than that, then email us.
  • Got a "Travel Not Authorized" status? See the FAQ on what this means and what your options are.
  • Card was charged twice? Email us with both transaction references — duplicate charges are fully refundable.
Send a written request