Help

Find more info about how to answer each question below:

Select your nationality from the dropdown list. This information is used to determine the visa requirements and applicable fees.

Select the type of visa you're applying for. The various types include different durations and entry types. Make sure to choose the one that matches your travel plans.

Enter your first name and middle name exactly as they appear in your passport, using letters A-Z.

Enter your last name exactly as it appears in your passport, using letters A-Z. If you don't have a last name, enter "N/A."

Select your date of birth from the dropdown menus. Make sure this matches the date of birth listed in your passport.

Enter your email address. We'll use this to send you updates about your application. You won't be enrolled in any promotional messages unless you click the checkbox below.

Enter your passport number exactly as shown on your passport. Include all letters and numbers without spaces.

Select the date your passport was issued. This must match the issue date printed on your passport.

Select your passport expiry date. Make sure your passport is valid for your planned travel duration.
Support & Resources

Help Center — Your Complete Support Hub

Everything you need to navigate the US Electronic Travel Authorization process with confidence. From application guidance to troubleshooting, find answers and resources tailored to every stage of your journey.

Quick Access

What Do You Need Help With?

Select the category that best matches your question or concern. Each resource section provides detailed guidance, step-by-step instructions, and direct links to the tools you need.

Starting Your Application

Comprehensive guidance on filling out the travel authorization form correctly the first time, including what documents to prepare beforehand.

View Requirements

Tracking Your Status

Learn how to monitor your application progress through our secure portal and understand what each processing stage means for your timeline.

Status Guide

Group & Family Applications

Instructions for submitting multiple applications under a single account, managing family travel documents, and tracking group submissions.

View Services

Processing & Timelines

Detailed breakdown of standard, rush, and super rush processing tiers, expected delivery windows, and factors that may affect timing.

Processing Info

Security & Privacy

Information about how we protect your personal data, our encryption standards, compliance certifications, and your data rights.

Privacy Details

Contact Support Team

Reach our dedicated support specialists via email for personalized assistance with any aspect of your application or account.

Contact Us
Complete Guide

Your Application Journey from Start to Finish

Navigating the US travel authorization process doesn't have to be overwhelming. Here's a thorough walkthrough of every phase, with practical tips to help you avoid common pitfalls and ensure a successful outcome.

Preparation Phase — Gathering Your Documents

Before you begin the online application, assemble all necessary documents. You will need your valid machine-readable passport from a Visa Waiver Program eligible country, your travel itinerary including planned dates and accommodation details, current employment information (employer name, address, and job title), and a valid credit or debit card for the processing fee. Having these items ready before starting prevents interruptions and reduces the likelihood of data entry errors. We recommend using a desktop or laptop computer rather than a mobile device for the most comfortable form-filling experience.

Application Phase — Completing the Form

Our guided application form walks you through each section systematically, with built-in validation that highlights errors in real-time. Pay special attention to entering your passport number and personal details exactly as they appear on your travel document — even minor discrepancies between your application and passport can trigger additional review or denial. Take your time reviewing each field before moving to the next section. The entire form typically takes approximately 10 minutes to complete when you have all documents at hand.

Processing Phase — What Happens Behind the Scenes

After submission, your application enters our multi-stage review pipeline. First, our automated systems perform initial data validation checks. Then, a qualified document specialist manually reviews your application for completeness, accuracy, and potential red flags. Once our review is complete, the application is submitted for official authorization processing. The total timeline depends on your selected processing speed: Standard allows up to 36 hours, Rush targets approximately 9 hours, and Super Rush aims for results within 3 hours.

Post-Approval Phase — Traveling with Your Authorization

Upon approval, your travel authorization is electronically linked to your passport — there is no physical document to print or carry. However, we recommend saving your approval confirmation email and noting your authorization number for your records. When you arrive at your US port of entry, border officials can verify your authorization electronically using your passport information. Your authorization remains valid for two years or until your passport expires, permitting unlimited entries for stays of up to 90 days each.

Troubleshooting

Common Issues & Solutions

Encountering a problem? These are the most frequently reported issues and their recommended resolutions. If your specific concern isn't addressed here, our support team is standing by to help.

I haven't received my confirmation email after submitting
Check your spam or junk mail folder first — automated emails are sometimes filtered. If nothing appears after 30 minutes, verify that the email address you entered during application is correct by logging into your dashboard. If the email address is wrong, you can update it through the modification portal. Our support team can also manually resend your confirmation upon request. up to 90 days.
My application status hasn't changed for an extended period
Some applications require additional processing time, particularly during peak travel seasons or when supplementary review is warranted. If your status has remained static beyond the expected window for your selected processing tier, contact our support team with your application reference number for a status inquiry.
I entered incorrect passport information on my application
Passport details — including passport number, name, and country of issuance — cannot be modified after submission because they form the biographic core of your authorization. If you've entered incorrect passport information, you will need to submit a new application with the correct details. Contact support to discuss potential refund eligibility for the original submission.
I can't log into my dashboard account
Use the password reset functionality on the login page to generate a new password. If you don't receive the reset email, verify you're entering the same email address used during your original application. For persistent access issues, contact our support team with your full name and application reference number for manual account recovery.
My authorization was approved but I've since renewed my passport
Travel authorizations are electronically tied to a specific passport number. If you've obtained a new passport for any reason — renewal, damage, name change, or loss — your existing authorization is no longer valid. You must submit a new application using your current passport details before traveling.
Get In Touch

How to Reach Our Support Team

Email Support

Send us a detailed message and our team will respond within 24 hours with personalized assistance.

[email protected]

24/7 Availability

Our support team operates around the clock, every day of the year. No matter your time zone, help is always available.

Average response: under 4 hours

Didn't Find What You're Looking For?

Our support specialists are ready to address your specific question or concern. Reach out anytime — we're here to make your travel authorization experience as smooth as possible.