Help

Find more info about how to answer each question below:

Select your nationality from the dropdown list. This information is used to determine the visa requirements and applicable fees.

Select the type of visa you're applying for. The various types include different durations and entry types. Make sure to choose the one that matches your travel plans.

Enter your first name and middle name exactly as they appear in your passport, using letters A-Z.

Enter your last name exactly as it appears in your passport, using letters A-Z. If you don't have a last name, enter "N/A."

Select your date of birth from the dropdown menus. Make sure this matches the date of birth listed in your passport.

Enter your email address. We'll use this to send you updates about your application. You won't be enrolled in any promotional messages unless you click the checkbox below.

Enter your passport number exactly as shown on your passport. Include all letters and numbers without spaces.

Select the date your passport was issued. This must match the issue date printed on your passport.

Select your passport expiry date. Make sure your passport is valid for your planned travel duration.
Knowledge Base

Frequently Asked Questions

Detailed answers to the most common inquiries about the US Electronic Travel Authorization process, eligibility criteria, and our professional assistance services.

What exactly is the US Electronic Travel Authorization?
The Electronic Travel Authorization is a pre-screening requirement established for nationals of Visa Waiver Program countries who intend to travel to the United States by air or sea. It evaluates eligibility before a traveler boards a US-bound carrier. Approved authorizations permit visits for tourism, business meetings, or transit purposes with a maximum stay of 90 days per entry.
Who is required to obtain this authorization?
Every citizen and eligible national of a Visa Waiver Program country must hold an approved travel authorization before departing for the United States. This requirement applies to travelers of all ages, including infants and children traveling with parents or guardians. Each individual traveler requires their own separate authorization.
How much time does the application form require?
The online application typically requires around 10 minutes to complete when you have all necessary documents prepared in advance. You will need your passport, travel itinerary details, and employment information readily accessible. Our guided form interface walks you through each section systematically.
What are the available processing speed options?
We offer three processing tiers to accommodate different timelines: Standard processing (up to 36 hours) for travelers planning ahead, Rush processing (approximately 9 hours) for time-sensitive situations, and Super Rush processing (as fast as 3 hours) for last-minute travel needs.
For how long does an approved authorization remain valid?
An approved travel authorization stays active for two years from the approval date, or until your passport expires — whichever date arrives first. Throughout this validity window, you may enter the United States multiple times without reapplying, provided each visit does not exceed 90 days.
Can I update my application after it has been submitted?
Certain supplementary fields can be updated after approval, including your email address, US accommodation details, travel itinerary, and airline information. However, core identity fields such as your name, passport number, and citizenship cannot be modified and would require a new application.
What occurs if my authorization request is not approved?
If your authorization is not granted, you will be unable to travel to the United States under the Visa Waiver Program. The alternative path involves applying for a traditional visa through a US Embassy or Consulate in your country. Our support team can provide guidance on next steps and alternative options.
Is ESTA REG US part of the US Government?
No. ESTA REG US provides professional ESTA application assistance services and is a privately operated service provider. We do not represent or act on behalf of the United States Government, U.S. Customs and Border Protection (CBP), the Department of Homeland Security (DHS), or any other government entity. Our service fees cover the professional guidance, application review, and support we provide.
How is my personal information protected?
We employ 256-bit SSL encryption for all data transmitted through our platform. Personal information is stored in secure, encrypted databases with strict access controls. We never share your data with third parties except as required to process your authorization. Our practices comply with international data protection standards including GDPR.
Which payment methods are accepted?
We accept major credit cards including Visa, MasterCard and all major debit cards . All payment transactions are processed through PCI DSS Level 1 compliant gateways — the highest level of payment security certification available.
Is it possible to apply for multiple travelers simultaneously?
Yes. Our platform supports group and family applications through a single account. You can submit applications for multiple travelers, monitor the status of each individual submission, and manage all authorizations from one centralized dashboard.
How do I request cancellation of a submitted application?
You may initiate a cancellation request through your secure dashboard or by contacting our support team. Refund eligibility depends on the current processing stage of your application. Please review our refund policy for detailed information about qualifying conditions and the cancellation procedure.

Still Have Questions?

Our support team is available around the clock to help you.