Help

Find more info about how to answer each question below:

Select your nationality from the dropdown list. This information is used to determine the visa requirements and applicable fees.

Select the type of visa you're applying for. The various types include different durations and entry types. Make sure to choose the one that matches your travel plans.

Enter your first name and middle name exactly as they appear in your passport, using letters A-Z.

Enter your last name exactly as it appears in your passport, using letters A-Z. If you don't have a last name, enter "N/A."

Select your date of birth from the dropdown menus. Make sure this matches the date of birth listed in your passport.

Enter your email address. We'll use this to send you updates about your application. You won't be enrolled in any promotional messages unless you click the checkbox below.

Enter your passport number exactly as shown on your passport. Include all letters and numbers without spaces.

Select the date your passport was issued. This must match the issue date printed on your passport.

Select your passport expiry date. Make sure your passport is valid for your planned travel duration.
Cancellation Guide

Cancel Your US Travel Authorization Application

Circumstances change, and we understand that. This comprehensive guide explains the cancellation process, refund eligibility criteria, and everything you need to know before withdrawing your submitted application.

Important Notice

Before You Proceed with Cancellation

Cancelling a US Electronic Travel Authorization application is a significant decision that may affect your travel plans. Before initiating a cancellation request, we strongly recommend reviewing the information below to ensure this is the appropriate course of action for your particular situation.

Many travelers who consider cancellation actually need a modification instead. If your travel dates, accommodation, flight details, or contact information have changed, you may be able to update your existing application without cancelling it. Modifications preserve your original submission, avoid additional processing fees, and maintain your position in the review queue. Visit our modification guide to determine whether an update is sufficient for your needs.

It's also worth noting that an approved travel authorization remains valid for two years and supports unlimited entries into the United States during that period. Even if your immediate travel plans have changed, your authorization may still prove valuable for future trips. Consider whether you might visit the US within the next two years before deciding to cancel.

Cancellation Cannot Be Reversed

Once a cancellation request has been processed, the action is permanent and cannot be undone. If you wish to travel to the United States in the future, you will need to submit an entirely new application with full processing fees. Please be certain of your decision before proceeding.

Refund Information

Cancellation & Refund Eligibility

Whether you qualify for a refund depends on the current processing stage of your application at the time of your cancellation request.

Refund May Be Available

  • Application is still in the initial review queue and has not yet been forwarded for processing
  • Duplicate submission detected — you accidentally submitted the same application twice
  • Technical error on our platform prevented your application from being handled correctly
  • Cancellation requested within the cooling-off period specified in our refund policy

Refund Generally Not Available

  • Application has already been submitted to the authorization processing system
  • Authorization has been approved and linked to your passport
  • Application was denied due to inaccurate or false information provided by the applicant
  • Applicant failed to respond to requests for additional documentation

For complete details on our refund terms, please review our Refund Policy page.

Process

How to Cancel Your Application

STEP 01

Log Into Your Account

Access your ESTA REG US dashboard using your registered email and password. Navigate to the application management section where all your submitted authorizations are listed with their current processing status.

STEP 02

Select the Application

Identify the specific application you wish to cancel by its reference number and applicant name. Review the current status carefully — if the application has already been processed, cancellation options may be limited.

STEP 03

Submit Cancellation Request

Initiate the cancellation by providing the reason for your withdrawal. Our system will evaluate your refund eligibility based on the application's current processing stage and present any applicable refund options.

STEP 04

Receive Confirmation

A cancellation confirmation email will be dispatched to your registered address. If a refund has been approved, the credited amount will appear on your original payment method within 7 to 14 business days depending on your financial institution.

Consider Alternatives

Alternatives to Cancellation

Modify Instead

If only your travel details, accommodation, or contact information have changed, you can update these fields without cancelling. Modifications are free and take effect immediately.

Learn About Modifications

Keep It for Later

Your approved authorization stays valid for two full years. Even if this particular trip is cancelled, you can use the same authorization for any future US visits during the validity period.

Read More in FAQs

Talk to Support

Unsure what to do? Our support specialists can evaluate your situation and recommend the best course of action — whether that's modification, waiting, or proceeding with cancellation.

Contact Our Team

Need Assistance with Your Cancellation?

Our support team is available around the clock to walk you through the cancellation process, evaluate refund eligibility, and explore alternatives that might better suit your situation.